Module 01: Introduction to Effective Communication
The Characteristics of an Effective Communicator, Importance of Communication in the 21st Century, Communication Self-Assessment, Basics of Communication, Summary
Module 02: Core Components of Effective Communication
An Introduction | Components of Communication – Verbal Communication, Importance of the Tone, Non – Verbal Communication, Application and Practice, Assessment and Personal Constructive Feedback
Module 03: Effective Verbal Communication:
What You Say Matters, Effect and Impact of Power Words, Positive Communication, Words for Success, Words to Avoid, Practice Activities & Constructive Feedback
Module 04: Vocal Impact
Introduction | The ‘How’ of Effective Communication, Pronunciation and Syllable Stress, Common Grammatical Errors, Construct Effective Sentences, Word Stress for Vocal Impact, Role-plays and Constructive Feedback
Module 05: Non-Verbal Communication
Introduction | Body Language, Elements of Non-Verbal Communication, Do’s and Don’t, Interpretation of Various Body Signals, Recommended Postures for Workplace Communication, Summary and Practice
Module 06: Role of Listening in Communication
Introduction | Listening, The impact of listening on Communication, The 3 levels of Listening, Listening with Empathy, How to Display Effective Listening, Practice Activities & Constructive Feedback
Module 07: Probing and Acknowledgment
Introduction | Questioning Skills, Use of Effective Probing In Communication, What is Acknowledgement?, Benefits of a Sincere Acknowledgements, The Conversational Cycle, Rapport Building, Summary & Assignment
Module 08: Assertive Communication
Types of Communication, introduction to Assertiveness, The Art of Assertive Communication, Applying Communication Components Effectively, Cross-cultural Communication, Summary & Personal Constructive Feedback, Personal Development Plan
